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Visitor Experience Manager

Reference number: A3400918

Location: Devon

This is an exciting opportunity for someone with a passion for wildlife, excellent interpersonal, communication and organisational skills to join the Site Management Team on the Exe Estuary.

We are in the early stages of building our RSPB visitor offer in Devon and you will be at the forefront of developing our visitor experience across the Devon reserves. You will grow and lead a volunteer team to offer a high quality customer service and be responsible for the delivery of a changing and inspiring visitor offer including events and educational activities. Your work will create the platform to help grow commercial support for the RSPB through donations, events and RSPB membership.

Your initial focus will be at Bowling Green Marsh in Topsham, which offers amazing views of wintering wildfowl and waders. Here, in addition to the traditional hide, we have recently created a new wildlife garden and opened a new space, The Lookout, designed as a front room with a view to encourage everyone, particularly families and less able visitors to enjoy an up close view of the spectacle. We want to grow the existing volunteer team to offer excellent live interpretation and to develop our small catering offer in order to grown support for the RSPB.

Who we're looking for
This is a significant role and we need someone who can take on a big challenge. You'll need to have the following skills and experience:
•Genuine enthusiasm for working with people
•Excellent customer service skills
•Exceptional people management skills, including experience in managing volunteers
•Commercially focused with a customer centric approach, with a strong commitment to customer service
•The ability to influence a wide range of people, from volunteers, to the Regional Management Team
•You'll need to be creative and imaginative
•Experience of coaching and developing teams, motivating people to getting the best out of them
•You'll have an eye for detail and understand how the season of events influences our visitor experience program
•Experience of generating income, understanding how to make the most of all opportunities
•Experience of press, copy, marketing and social media communications
•You'll be familiar with reporting on data and management information, and know how to interpret it back to others

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Salary starting at

£19,602 - £21,236 per annum

Hours & contract information

Hours: Full time
Contract: Permanent

Closing date: 8 February 2019
Interview date: 12 February 2019

How to apply

Our job information pack and accompanying role profile tell you all about the key result areas and the skills and experience needed for the role. Please make sure you include reference number A3400918 on your application.

Role Profile (Word 446Kb, requires Microsoft Word)

Job information pack (PDF 776Kb, requires Adobe Reader)

Application details (Word 30Kb, requires Microsoft Word)

Who to contact

For questions about this post
Peter Otley
peter.otley@rspb.org.uk
01392 833311

Send application details to
Eleanor Woolway
eleanor.woolway@rspb.org.uk
The RSPB, Exe Estuary, RSPB Exe Estuary Reserves Office, Exminster, Exeter, Devon, EX6 8DZ, 01395 233655/01395 239303/01392 833311