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Visitor Experience Assistant

Reference number: A0120419

Location: North Wales


Are you a great people person? Do you thrive on exceeding customer expectations? Can you inspire and enthuse others? Are you passionate about wildlife and conservation?

We are looking for an enthusiastic team player to engage with visitors to our Conwy nature reserve, deliver a consistently brilliant visitor experience and generate income by growing support for the RSPB through membership. Typically working 3 days per week (starting beginning of July) as part of the Visitor Centre Team, you will be able to enthuse and inform visitors - particularly families - and support a small team of volunteers who assist with meet and greet and membership recruitment. Weekend and Bank Holiday work will be required. Conversational Welsh an advantage.T

This role is matched to the generic role profile within the RSPB pay and reward structure however due to the short term nature of the post the role will focus on the key elements of customer care within the visitor centre and not the cafe /catering. A Welsh version of the application form is available on request.

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Salary starting at

£16,010 to £16,252 per annum pro rata

Hours & contract information

Hours: Part time, 22.5 hours per week
Contract: 12 week Fixed Term contract

Closing date: 19 May 2019
Interview date: 6 June 2019

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A0120419 on your application.

Role Profile (Word 135Kb, requires Microsoft Word)

Application details (Word 30Kb, requires Microsoft Word)

Who to contact

For questions about this post
Clare Kenyon
clare.kenyon@rspb.org.uk
01492 584091 or for event booking: 01492 581025

Send application details to
Helen Jowett
helen.jowett@rspb.org.uk
The RSPB, Conwy, Conwy Nature Reserve, Llandudno Junction, Conwy, Conwy, LL31 9XZ, 01492 584091 or for event booking: 01492 581025