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Visitor Experience Officer

Reference number: A1150719

Location: Devon

If you love working with people of all ages and backgrounds and enjoy delivering inspiring events we've got a fantastic opportunity for you.

We are looking for someone with a genuine enthusiasm for working with people, with excellent customer service skills, organisational skills, the ability to work well in a team and experience supervising and working with volunteers.

As a Visitor Experience Officer you'll be responsible for the day to day operational management of our visitor offer at Bowling Green Marsh on the Exe Estuary. You will deliver high standards of presentation at The Lookout hide and in our wildlife garden and deliver a year round programme of engaging activities to inspire our visitors helping to build support for our work to give nature a home.

You will be responsible for leading and growing the volunteer team, building capacity and capability and ensuring that the team offers a great welcome and an unforgettable experience at the site.

Working alongside the Visitor Operation Manager, and as part of the Exe Estuary Reserves team, you will also help deliver larger events, such as our Avocet cruises and Big Wild Sleep outs and help develop the link between our retail store at Dart's Farm and our Devon reserves.

Please note: This role requires regular weekend working, including bank holidays.

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Salary starting at

£17,276 to £18,716 per annum pro rata

Hours & contract information

Hours: Part time, 22.5 hours per week
Contract: Permanent

Closing date: 16 August 2019
Interview date: 2 September 2019

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A1150719 on your application.

Role Profile (Word 121Kb, requires Microsoft Word)

Application details (Word 31Kb, requires Microsoft Word)

Who to contact

For questions about this post
Peter Otley
peter.otley@rspb.org.uk
01392 833311

Send application details to
Eleanor Woolway
eleanor.woolway@rspb.org.uk
The RSPB, Exe Estuary, RSPB Exe Estuary Reserves Office, Exminster, Exeter, Devon, EX6 8DZ, 01395 233655/01395 239303/01392 833311