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Visitor Operations Manager

Reference number: A1160719

Location: Devon

If you love engaging with our visitors, have a passion for retail and organising inspiring events, we've got a fantastic opportunity for you.

As Visitor Operations Manager you will take the lead on managing our Retail store at Dart's Farm and our Visitor Experience across our Devon Reserves. You will lead on delivering our Visitor Experience Plan, with an initial focus on the Exe Estuary.

You will deliver our existing event programme, which includes our Avocet Cruises and Big Wild Sleep Outs, and will develop new events designed to offer unforgettable experiences as well as growing support through income, membership and engaging new volunteers.

You will be a key member of the Exe Estuary Reserves team and wider Devon reserves and will you're your team including the Visitor Experience Officer and volunteer team to further develop our visitor hub at Bowling Green Marsh to engage visitors and grow support to give nature a home.

You will be responsible for leading and growing the volunteer team, building capacity and capability and ensuring that the team offers a great welcome and an unforgettable experience at the site.

To be fantastic in this role, you'll need experience of delivering inspirational engagement activities, have good people skills and experience of managing staff and volunteers. You will be a good organiser and have be able to deliver high standards of customer service.

Please note: This role requires regular weekend working, including bank holidays.

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Salary starting at

£22,073 to £23,912 per annum pro rata

Hours & contract information

Hours: Part time, 26 hours per week
Contract: Permanent

Closing date: 16 August 2019
Interview date: 2 September 2019

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A1160719 on your application.

Role Profile (Word 101Kb, requires Microsoft Word)

Application details (Word 31Kb, requires Microsoft Word)

Who to contact

For questions about this post
Peter Otley
peter.otley@rspb.org.uk
01392 833311

Send application details to
Eleanor Woolway
eleanor.woolway@rspb.org.uk
The RSPB, Exe Estuary, RSPB Exe Estuary Reserves Office, Exminster, Exeter, Devon, EX6 8DZ, 01395 233655/01395 239303/01392 833311