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Senior Systems Engineer - Run

Reference number: kR9z2-13

Location: Bedfordshire

The RSPB are working really hard to Save Nature. Much of that work is totally dependent on our IT Systems and we need you to help us keep those systems available, reliable and performant.

Can you provide expertise/leadership in the areas of Business Applications or IT Infrastructure, set quality standards for service delivery, assess customer/business needs and industry trends to deliver solutions that have a broad (e.g. organisation wide) impact for technology?

Join our Technology Operations Team who are responsible for the support and maintenance of our wide range of Business Applications as well as the IT Infrastructure (Desktop, Server, Storage, Network and Telecoms).

Your role in saving nature
As a Senior Systems Engineer within the Technology Operations - Run team you will work both individually and collectively to support and maximise the use and value of existing line of business systems, services and infrastructure, along with supporting on the more tactical demands of the Customer Service Desk in a second or third line support capacity.

You will carry out research, analysis, incremental improvement, testing and documentation of existing technologies, platforms and services. You will operate primarily within the Technology Services team but also at times as part of a wider organisational project under the direction of a Scrum Master or Project Manager.

You will be able to communicate effectively with business owners and product managers to understand and advise how best to leverage existing systems, while having the support of the Run team manager to help overcome technical challenges and provide guidance and experience. You will also work alongside colleagues in the Change team to ensure the seamless transition of stable platforms and services into the Run team.

At times, you will be expected to adopt elements of the role of leader, business analyst, and trouble shooter. You will be a self-starter who can work both within an Agile sprint structure but also under your own initiative, depending on the nature of each individual programme/project or piece of work and be able to support and guide Systems Engineers under your line management.

As part of a new dedicated Technology Services function within the Digital Technology team this is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the exploitation of line of business systems to help save nature and deliver a more technologically aware workforce.

Above all else, you'll be an advocate for saving nature. Nature's in big trouble - the climate crisis and loss of habitat are pushing some of our best loved species towards extinction. We won't let nature fall silent. This role is your chance to make real change possible. What do you say?

Key skills or expertise required in the role:
1. Proven experience of supporting and maintaining IT systems in a MS Windows client/server environment and the ability progress work activities according to strategic or tactical need and in line with

general, industry guidelines or organisational policy, using initiative and independent judgement.
2. Ability to link business strategy to technology outputs, and identify where existing technologies could be leveraged further, to support our Saving Nature mission.
3. Experience of planning and progressing small technical projects and contributing to significant projects/programmes of work as part of a wider team of both a reactive and planned nature.
4. Good experience of monitoring operational IT Systems/applications and a clear understanding of how to identify and set quality measures to ensure systems and applications are performing optimally and
facilitate the seamless transition of Change projects into the Run team.
5. Proven communication and interpersonal skills to enable the post holder to work not just with technical colleagues but with customers within the organisation to understand their support issues and
business needs, discuss potential solutions and provide the best solutions as well as the ability to demonstrate good analytical and problem solving skills.
6. Sound knowledge of incident, problem and change management and continuous improvement.
7. Ability to develop and improve the capability of staff within the Technology Operations team, coaching and mentoring junior members of staff to better meet the current and future requirements of the
work area.

Where you'll be working
You'll be working at the RSPB UK Headquarters in Sandy, Bedfordshire - imagine a campus of more than 500 passionate, fascinating people, set in the middle of a nature reserve. There's a forest to explore, and a heath. Plus, the canteen restaurant serves amazing fish and chips every Friday.

Open to Full-time or part-time (minimum 27.5 hours per week), permanent position.

Salary starting at

£29,507 to £34,425 per annum

Hours & contract information

Hours: Full time, Part-time will be considered - minimum 27.5 hours per week required.
Contract: Permanent

Closing date: 15 November 2019
Interview date: 27 November 2019

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number kR9z2-13 on your application.

Role Profile (Word 121Kb, requires Microsoft Word)

Application details (Word 31Kb, requires Microsoft Word)

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Who to contact

For questions about this post
Chris Wells
01767 693521