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Systems Engineer, Run

Reference number: 0VbdE-23

Location: Bedfordshire

The RSPB are working really hard to Save Nature. Much of that work is totally dependent on our IT Systems and we need you to help us keep those systems available, reliable and performant.

Can you provide advice and support to the organisation based on a full understanding of at least one of the areas of Business Applications or Database Administration or IT Infrastructure or Telecoms & Networking? Plan for and continuously improve service provision for at least one of these areas within established procedures, frameworks and clearly defined policies?

Join our Technology Operations Team who are responsible for the support and maintenance of our wide range of Business Applications as well as the IT Infrastructure (Desktop, Server, Storage, Network and Telecoms).

Your role in saving nature
As a Systems Engineer within the Technology Operations - Run team you will work both individually and collectively to support and leverage the use and value of existing line of business systems, services and infrastructure, along with supporting on the more tactical demands of the Customer Service Desk in a second or third line support capacity.

You will carry out basic research, analysis, incremental improvement, testing and documentation of existing technologies, platforms and services. You will operate primarily within the Technology Services team but also at times as part of a wider organisational project under the direction of a Scrum Master or Project Manager.

You will be able to communicate with business owners and product managers to understand and advise how best to leverage existing systems, while having the support of the Run team manager and Senior Systems Engineers to help overcome technical challenges and provide guidance and experience. You will also from time to time work alongside colleagues in the Change team to ensure the seamless transition of stable platforms and services into the Run team.

At times, you will be expected to adopt elements of the role of business analyst, and trouble shooter. You will be able to work both within an Agile sprint structure but occasionally under your own initiative, depending on the nature of each individual programme/project or piece of work.

As part of a new dedicated Technology Services function within the Digital Technology team this is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the exploitation of line of business systems to help save nature and deliver a more technologically aware workforce.

Above all else, you'll be an advocate for saving nature. Nature's in big trouble - the climate crisis and loss of habitat are pushing some of our best loved species towards extinction. We won't let nature fall silent. This role is your chance to make real change possible. What do you say?

Key skills or expertise required in the role:
1. Experience of supporting and maintaining IT systems in a MS Windows client/server environment and the ability with guidance to plan and progress work activities according to strategic or tactical need and in line with general, industry guidelines or organisational policy, using initiative and independent judgement.
2. Awareness of business strategy and its relationship to technology outputs, and the ability with assistance to identify where existing technologies could be leveraged further, to support our Saving Nature mission.
3. Some experience of planning and progressing small technical projects and contributing to significant projects/programmes of work as part of a wider team of both a reactive and planned nature.
4. Experience of monitoring operational IT Systems/applications and a clear understanding of how to identify and set quality measures to ensure systems and applications are performing optimally and facilitate the transition of Change projects into the Run team.
5. Good communication and interpersonal skills to enable the postholder to work not just with technical colleagues but with customers within the organisation to understand their support issues, discuss potential solutions and ensure we need their needs as well as the ability to demonstrate basic analytical and problem solving skills.
6. Basic knowledge of incident, problem and change management and continuous improvement.
7. Ability to contribute to the development of a knowledge base and document best practices.

Where you'll be working
You'll be working at the RSPB UK Headquarters in Sandy, Bedfordshire - imagine a campus of more than 500 passionate, fascinating people, set in the middle of a nature reserve. There's a forest to explore, and a heath. Plus, the canteen restaurant serves amazing fish and chips every Friday.

Open to Full-time or part-time (minimum 27.5 hours per week), permanent position.

Salary starting at

£25,463 to £27,585 per annum - Applicants should expect under normal circumstances to receive an offer at the bottom of the advertised range

Hours & contract information

Hours: Full time, Part-time will be considered - minimum 27.5 hours per week required.
Contract: Permanent

Closing date: 22 November 2019
Interview date: 4 December 2019

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number 0VbdE-23 on your application.

Role Profile (Word 120Kb, requires Microsoft Word)

Application details (Word 33Kb, requires Microsoft Word)

This role is exempt from the Rehabilitation of Offenders Act. You will be asked to declare both spent and unspent convictions and cautions at offer of employment stage.

Who to contact

For questions about this post
Chris Wells
01767 693521

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