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Visitor Experience Officer (maternity cover)

Reference number: A3461119

Location: RSPB Strumpshaw Fen

Are you a great people person? Do you thrive on exceeding customer expectations? Are you passionate about wildlife and keen to share your knowledge with others?

We are seeking a Visitor Experience Officer (maternity cover) to join our small team running the wonderful Strumpshaw Fen nature reserve in Norfolk.

We're looking for someone to who will work with our team of dedicated volunteers to provide a great welcome to visitors and develop inspiring encounters with nature through our programme of events and activities. You will have experience in a customer facing role and of working with volunteers. You will have great customer care skills and love to share your enthusiasm for nature with adults and children alike.
The post is part-time, based on three days a week, and you should be available for regular weekend and bank holiday working as well as occasional evenings so flexibility is essential.

If you are interested in working at this iconic wetland nature reserve and contributing to the vital work of the RSPB, then we would love to hear from you.

The RSPB is committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This post is subject to the appropriate safeguarding checks upon appointment.

Salary starting at

£17,276 to £18,716 per annum pro rata - Applicants should expect under normal circumstances to receive an offer at the bottom of the advertised range

Hours & contract information

Hours: Part time, 22.5 hours per week
Contract: Maternity cover - fixed term for 12 months

Closing date: 20 December 2019
Interview date: 14 January 2020

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A3461119 on your application.

Role Profile (Word 136Kb, requires Microsoft Word)

Application details (Word 33Kb, requires Microsoft Word)

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Who to contact

For questions about this post
Hannah Dryland

Send application details to
Pam Hallesy