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Visitor Experience Assistant

Reference number: A4400120

Location: Conwy

Are you a great people person? Do you thrive on exceeding customer expectations? Can you inspire and enthuse others? Are you passionate about wildlife and conservation?

A fantastic opportunity has been created for a full time Visitor Experience Assistant on a 2 year contract at RSPB Conwy reserve in North Wales.

We are looking for an enthusiastic, organised, self motivated person to engage with visitors to our Conwy nature reserve, delivering a consistent, friendly and informative welcome to our visitors and able to actively generate income for the RSPB through membership recruitment. You will need to be self motivated to monitor and deliver membership recruitment targets, with support on some days from the area membership team. Working 5 days per week within the visitor centre you will train and develop a team of volunteers to deliver an exemplary customer welcome, and to support RSPB membership recruitment. You will co-ordinate volunteers to cover your days off. You will play an active role in promotion of the reserve events, providing information and taking bookings. You will be required to operate the till for customer event payments and reserve entry charges.

Regular weekend and Bank Holiday work will be required.
Conversational Welsh an advantage.

RSPB Conwy is situated alongside the estuary of the River Conwy, easily accessible for visitors just off the A55 main coast road and is a great place to visit. At RSPB Conwy we work hard to connect people to nature and the environment.

Please note the role profile for this position is a standard role profile and does not necessarily represent the work to be undertaken at RSPB Conwy. When writing your application please detail how your skills match the role as described above.

The RSPB is committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This post is subject to the appropriate safeguarding checks upon appointment.

Salary starting at

£16,010 to £16,252 per annum

Hours & contract information

Hours: Full time
Contract: Fixed term - 2 years

Closing date: 7 February 2020
Interview date: 22 February 2020

How to apply

Our role profile describes the key result areas and skills and experience needed for the role. Please make sure you include reference number A4400120 on your application.

Role Profile (Word 134Kb, requires Microsoft Word)

Application details (Word 33Kb, requires Microsoft Word)

This role is covered by the Rehabilitation of Offenders Act. You will be asked to declare unspent convictions and cautions at offer of employment stage.

Who to contact

For questions about this post
Helen Jowett

Send application details to
Helen Jowett